Frequently Asked Questions
Discover the answers to your frequently asked questions about Zephi
A silk heat mask that revitalises tired eyes, melting tension and restoring calm in just two mindful minutes.
Crafted from pure mulberry silk and filled with gentle, evenly distributed warmth, it softens tension and supports comfort, helping your eyes feel refreshed, clear, and naturally radiant.
For mornings, long days, or anytime you need to find your centre.
Along the eyelids are tiny natural oil glands that help keep the eyes feeling comfortable.
Long hours on screens, stress, and poor sleep can disrupt the eye's natural oils, leaving eyes looking tired and feeling uncomfortable. Zephi's gentle warmth works with these natural oils, encouraging their natural flow and supporting everyday comfort.
The result: eyes that look refreshed, clearer, and brighter.
Begin with a clean, makeup-free face so the gentle heat can work in harmony with your skin.
Place your mask flat on a clean, microwave-safe plate and warm for 20 seconds.
If you prefer deeper warmth, add just 10 seconds more, taking care not to overheat.
Test the temperature on your wrist, then settle the mask across closed eyes and pause for 2 minutes — or linger up to 10 if time allows.
Let the warmth melt tension, quiet the mind, and soothe tired eyes.
Zephi is designed for gentle, wellness-focused use. If you have sensitive skin, existing eye conditions, are pregnant, or have recently had eye surgery, we recommend speaking with your health professional before adding heat to your routine.
Always use your mask on closed eyes, and remove any contact lenses or false eyelashes first, as heat may affect adhesives or cause dryness.
As with any warm compress, take care not to overheat your mask and always test the temperature before placing it on the skin. Zephi has also been independently tested by a third-party laboratory (Intertek) to BS 8433:2004 to ensure safe, stable warming when used as directed.
No, please do not wash, soak, or spray your mask.
Keep it completely dry and away from oils or skincare products.
After each use, allow your mask to cool and dry fully before placing it back in the storage box, as storing it while warm may create light condensation.
If needed, gently brush away surface dust with a dry, lint-free cloth.
Your Zephi mask is designed for repeated use over approximately 4–6 months, depending on frequency and care. Replace your mask if you notice signs of wear, reduced warmth, or damage to the silk or seams.
Yes, both are completely normal and gentle signs the warmth is doing what it should.
Natural silk absorbs and releases moisture easily, so light marks may appear after heating and fade as the mask cools.You may also experience a moment of soft blurriness as the natural oils around your eyes warm and spread. This settles on its own within minutes - a quiet reminder that the ritual is working exactly as intended.
Silk is a natural, protein-based fibre. With warmth and the natural oils around the eyes, it may develop subtle markings that don’t fully fade. This is completely normal for high-grade silk and reflects the evolution of a natural, breathable fabric.
We accept returns of unopened, unused masks within 30 days of delivery, in their original condition. For hygiene reasons, we’re unable to accept returns of used masks unless required by Australian Consumer Law. Please contact our team for assistance.
Most things that make us feel better ask a lot of us: time, effort and another thing to fit into an already busy day.
Zephi asks for two minutes.
Unlike meditation classes, expensive day spas or bulky warm compresses you'll never use, Zephi fits effortlessly into real life.
Gentle warmth, calming weight and intentional stillness work together to soothe tired eyes and calm the mind.
Just a simple daily ritual for clearer eyes and a calmer mind, in two minutes.
We take great care in packaging every Zephi order. If your product arrives faulty or damaged, please contact us at info@zephi.co within 48 hours with photos of the issue, and we’ll arrange a replacement or refund in line with Australian Consumer Law.
For now, Zephi ships within Australia only.
We offer complimentary standard shipping Australia-wide on all orders.
If you need your order a little sooner, Express Shipping is available for $10 (1–3 business days).
We don’t currently ship internationally, but you’re always welcome to reach out at info@zephi.co, we’ll do our very best to help wherever we can.